Privacy Policy

Softdigitalkey LLC

Privacy Policy

Effective Date: June 4, 2024

This Privacy Policy describes how Softdigitalkey LLC (“Softdigitalkey,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, www.softdigitalkey.com (the “Site”), and purchase our digital software products (the “Products”).

We are committed to protecting your privacy and complying with all applicable data privacy laws and regulations, including the General Data Protection Regulation (GDPR) and relevant U.S. state privacy laws. These include, but are not limited to, the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and any future applicable state laws.

Information We Collect

We collect several types of information when you use our Site and Products, categorized as follows:

• Personal Information: This includes information that can be used to identify you directly or indirectly. We collect this information through various methods, including:
• Account Creation: When you create an account on the Site, you may provide us with your name, email address, username, and password.
• Purchases: When you purchase a Product, we collect your name, billing address, shipping address (if applicable), and payment information (processed securely through a third-party payment gateway). We do not store your full credit card details ourselves.
• Contact Us: If you contact us through our contact form or email, you may provide us with your name, email address, and any information included in your message.
• Usage Data: This information is collected automatically when you use the Site and Products. It may include:
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Usage Activity: Pages visited, features used, search queries, clicks, and time spent on the Site.
• Download and Installation Data: Product downloaded, installation date, and performance data (with your consent).
• Cookies and Similar Technologies: We use cookies and similar technologies, such as web beacons and pixel tags, to collect information about your browsing activity on the Site. These technologies help us remember your preferences, understand how you use the Site, and improve your experience. You can control your cookie preferences through your browser settings. We also added a separate cookies policy with more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Site and Products: We use your information to fulfill your orders, deliver the Products you purchase, and manage your account.
• To personalize your experience: We use your information to personalize your experience on the Site, such as recommending Products based on your past purchases and browsing activity.
• To improve the Site and Products: We use your information to analyze how users interact with the Site and Products, identify areas for improvement, and develop new features.
• To send you marketing communications: We may use your information to send you marketing emails about our Products and other offerings, but only with your consent. You can opt-out of receiving marketing communications at any time.
• To provide customer support: We use your information to respond to your inquiries and provide customer support.
• To comply with legal and regulatory requirements: We may use your information to comply with applicable laws and regulations, such as responding to court orders or subpoenas.

Legal Basis for Processing (GDPR)

We rely on the following legal bases to process your personal information, depending on the specific circumstances:

• Contract: When you purchase a Product, we need to process your information to fulfill our contractual obligations to you.
• Legitimate Interests: We may use your information for our legitimate interests, such as improving the Site and Products, providing customer support, and sending you marketing communications (with your consent).
• Consent: We will obtain your explicit consent before processing your information for specific purposes, such as using cookies for marketing purposes or collecting download and installation data.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and for any legal or regulatory requirements. Here are some specific examples:

• Account information: As long as your account is active.
• Purchase information: For at least the duration of the warranty period and for tax or accounting purposes.
• Usage data: For a reasonable period to improve the Site and Products.
• Contact information: Until you request removal.

Once the retention period expires, we will securely delete or anonymize your information.

Your Rights (GDPR)

Depending on your location and applicable data privacy laws, you may have certain rights regarding your personal information. Under the GDPR, we rely on the following legal bases to process your personal information:

• Right of Access: You have the right to request a copy of your personal information that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): Under certain circumstances, you have the right to request that we delete your personal information.
• Right to Restriction of Processing: You have the right to restrict the way we process your personal information under certain circumstances.
• Right to Object: You have the right to object to our processing of your personal information for marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: You have the right to request that we transfer your personal information to another controller in a structured, commonly used, and machine-readable format.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following additional rights under the CCPA:

Right to Know: You have the right to know what categories of personal information we collect about you, the sources from which we collect it, the purposes for which we use it, and the third parties with whom we share it.

Right to Opt-Out of Sale of Personal Information: We do not sell your personal information as defined under the CCPA. However, you have the right to request that we not share your personal information for certain business purposes, which can be considered a “sale” under the CCPA.

Exercising Your Rights

To exercise any of these rights, you can contact us using the information below. We will respond to your request within a reasonable timeframe, typically within 45 days.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These steps include:

• Secure Sockets Layer (SSL): We may use SSL to encrypt communications between your browser and our Site.
• Password Protection: We may store your account password in a secure, hashed format.
• Regular Security Reviews: We may conduct regular security reviews to identify and address potential vulnerabilities.

However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

Children’s Privacy

Our Site and Products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our records.

Third-Party Links and Services

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of any third-party websites or services. We encourage you to read the privacy policies of any third-party websites or services you visit.

International Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may be different from those in your country. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Softdigitalkey LLC

Email: ______________________

Mailing Address: __________________________________________

Address: _________________________________________________

We will make a reasonable effort to respond to your request promptly.

Additional Information for Specific Regions

California

In addition to the rights mentioned above, California residents also have the right to not be discriminated against for exercising their CCPA rights.

Virginia

Virginia residents have the right to opt-out of the sale of their personal information even if we do not currently sell it as defined under the VCDPA.

Colorado

Colorado residents have the right to ask a controller to correct inaccurate personal information and to opt-out of the sale of their personal information.

Do Not Track

We do not currently respond to web browser “Do Not Track” signals.

This Privacy Policy is intended to be compliant with GDPR, CCPA, VCDPA, CPA, and other applicable data privacy laws. If you have any questions or concerns, please do not hesitate to contact us.