FAQS
What should I do if my purchased key isn't working?
Don’t worry! Our technical team is here to assist you with installation and activation. If you encounter an error after inserting the license key, please follow these steps:
- Take a screenshot of the error message.
- Visit our Help Center for our contact details.
- Send us the screenshot along with a brief description of the issue.
We are available to help you at any time!
Can I Get Your Product on a USB or Disc?
We don’t send products on USB keys or discs. Instead, you’ll get an email with your activation key and a download link once you purchase. You can then copy the download to a CD or USB if you want. This method saves you money on shipping and CD fees, is better for the environment, and ensures you get your order quickly.
You’ll follow the same installation steps and will receive a detailed guide and technical support via chat, email, or phone until your installation is complete.
For more details, visit our Help Center for contact information. We’re here to help you anytime!
I Purchased My Product Yesterday and Haven't Received an Email Yet. What Should I Do?
First, please check your spam folder. If you still can’t find the email, you can access your order by logging into our site Lalicence.fr with your email address and password, then clicking “My orders.”
If you still need help finding the order email, please visit our Help Center for contact information. We’re here to help you anytime!
How Soon Will I Receive My License Key After Purchase?
You will receive your license key immediately after your purchase. An email will be sent to you containing the license key, the download link for the software, and guides for the download and activation process. You will also receive an invoice as proof of your purchase.
For more details, please visit our Help Center for contact information.
Can I Pay with PayPal?
Yes, you can pay using PayPal. Please email us for the procedure to follow.
For more information, please visit our Help Center to find our contact details. We’re here to assist you at any time!
Can I Receive an Invoice?
Yes, certainly. The invoice serves as proof of purchase. If you are buying products for your EU, USA, or Canada-registered business, it also enables you to deduct taxes as expenses.
For more information, please visit our Help Center to find our contact details. We’re here to assist you at any time!
How Can I Download the 32-bit Version of Office?
To download the 32-bit version of Microsoft Office, right-click the ISO file, choose “Open with” and then “Windows Explorer”. Navigate to the “Office” folder and select “Setup32” to begin the installation process.
For more information, please visit our Help Center to find our contact details. We’re here to assist you at any time!
Attempted to Purchase Software, but My Cart Shows I'm Buying 6. How Can I Cancel These and Order Only One?
Please remove all items from your cart and then reorder the software you want. Ensure that you select a quantity of one before proceeding to payment.
Will My Data Be Securely Saved and Transferred?
Absolutely! Your safety is our top concern. We are SSL-verified, which means your data is fully encrypted and securely transferred using trusted technology. If you have any questions about billing during checkout, feel free to contact our customer service team anytime.
Can I Get a Refund if I'm Not Satisfied?
Our motto is “Satisfied or refunded.” Your satisfaction is our primary goal. We’re committed to assisting and meeting the needs of our valued customers, no matter the circumstance. We’re here to listen and ensure your satisfaction.
My Download Was Interrupted. What Should I Do?
If your download gets interrupted, first check your firewall or antivirus settings and ensure your computer has a stable Internet connection. Try restarting the download after these steps. If the issue persists, consider changing your Internet browser and attempting the download again.
When Can I Contact You?
Our customer service team is available around the clock, except for a brief 5-hour window reserved for TeamViewer sessions with our special clients. We offer multiple ways to get in touch.
How Can I Cancel My Order?
To cancel your order, simply contact us via phone, email, or chat. Visit the “Help and Support” section located at the top right of our homepage for all our contact details.
What Contact Options and Benefits Do You Offer?
We provide various ways to reach us and lots of benefits. If you contact us before buying, we might give you special deals and discounts. Especially if you’re buying a lot, it’s best to talk to us first so we can set up a special order at a great price. We can also give businesses and professionals a special quote with a nice discount.
Plus, we’ll assign a skilled agent to assist you at every stage. Remember, the bigger your order, the bigger the discount we can offer. For more information, please visit our Help Center to find our contact details. We’re here to assist you at any time!