Refund and Returns Policy
SoftDigitalKey
Refund and Returns Policy
This Refund and Returns Policy (“Policy”) outlines the conditions under which SoftDigitalKey (“SoftDigitalKey,” “we,” “us,” or “our”) may offer refunds, returns, or exchanges for our digital software products (“Products”). Due to the nature of digital products, our policy is stricter than those for physical products.
At SoftDigitalKey, we have a 30 days return policy, which means you can return your order whenever you want within 30 days of the order date.
Please note that returns will need to be sent to the following Address: 157 Av. Charles Floquet, Le Blanc-Mesnil 93150, France
Return Eligibility
- The item must be, unwashed, unused, or original.
- It must be returned to the original packaging.
- A receipt or proof of purchase is required for processing your return.
To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process.
Return Country
- United States
- Germany
- United Kingdom
- Switzerland
- France
- Netherlands
Return & Refund Window
- Return: 30 Days
- Refund: 10 Days
Return cost
- Restocking fee: No cost
- For defective products: No cost
- For customer remorse: No cost
Return Method
By Mail
Method to get the return label
- For defective products: Download/Print
- For customer remorse: Download/Print
Refund Processing Time
- 10 days
Return Process: By Mail
To initiate a return, please contact us via email or phone within 30 days of your purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at help@softdigitalkey.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at help@softdigitalkey.com.
Contact us
Trade name: SoftDigitalKey
Business Phone: +33 6 03 50 49 91
Business Email: help@softdigitalkey.com
Business Address: 157 Av. Charles Floquet, Le Blanc-Mesnil 93150, France
Business Hours: Monday to Friday, 9:00 am to 5:00 pm